Industore’s Service Contracts ensure your machines run at peak performance and that you’re fully supported. We are the only Hänel approved technicians in the UK and Ireland, and our familiarity and experience ensures your system continues to run safely, and at optimum efficiency.

Industore recommends you take out a Service Contract to ensure your machines are operating safely and efficiently, and that you’re fulfilling your legal requirements under EN 15095 – the European safety standard for storage carousels, lifts and mobile shelving.

Industore Aftercare

WATCH NOW: Bethan Williams, Service Contracts Co-ordinator explains more.

Futureproofing and safeguarding your business:

Service Contracts with Industore mean that your Lean-Lifts and Rotomats are in the best possible position for error-free use. Having a Service Contract means:

No nasty surprises: We’ll spot potential problems and reduce the risk of future issues
Longer lifespan: Regular checks and servicing can keep your AS/RS healthier for longer
Peace of mind: Our experts will make sure your units are working safely and efficiently

Aftercare Plans Available:

The COMPLETE Aftercare plan offers extended warranty on your new Hänel machine, providing you with our most comprehensive level of care. You receive priority call-out service of the COMFORT+ plan, with the addition of all-inclusive parts and labour for your Hänel system.

You will also benefit from our express spare parts supply chain, should your system go down and need a new part from our German supplier.

This plan is only available for Hänel machines less than 3-years-old and is subject to machine condition.

 

Technical Support

  • Annual service
  • 24-hour response time
  • In-house telephone breakdown support. AM to PM priority engineer call out servicePriority Engineering Service (Call before 12pm and get an engineer same day. Call after 12pm and get an engineer AM next day).Subject to availability

Discount

  • All-inclusive parts and labour
  • Express spare parts supply

Key Benefits

  • Refresher training
  • First fix safety bypass training if required
  • Free firmware updates to minimise potential corruption
Get in touch for a quote.

If minimising system downtime is critical to you, take comfort in the knowledge that we will get an engineer to you quicker with our priority response times as part of this plan.

Technical Support

  • Annual service
  • 24-hour response time
  • In-house telephone breakdown support
  • 4hrs capped travel time
  • AM to PM priority engineer call out service. Priority Engineering Service (Call before 12pm and get an engineer same day. Call after 12pm and get an engineer AM next day). Subject to availability

Discount

  • 10% discount on all spare parts
  • 15% discount on breakdown labour rate

Key Benefits

  • Refresher training
  • First fix safety bypass training if required
  • Free firmware updates to minimise potential corruption
Get in touch for a quote.

This plan ensures you maintain compliance with regulatory British and EU legislation and have a first-class response by the Industore engineering team in the event of a call out.

Technical Support

  • Annual service
  • 24-hour response time
  • In-house telephone breakdown support 4hrs capped travel time

Discount

  • 10% discount on all spare parts
  • 15% discount on planned labour rates

Key Benefits

  • Refresher training
Get in touch for a quote.

Are you compliant?

With respect to the PUWER regulations, EN15095 standard is the relevant safety standard for vertical storage lifts. The standard recommends that your equipment is maintained and safety checked every year by a manufacturer trained, competent person. Industore is the only manufacturer trained, competent entity in the UK & Ireland, therefore it is only those machines which pass our annual service and safety inspections that meet the requirements of the PUWER regulations: “maintained in a safe condition and inspected to ensure it is correctly installed and does not subsequently deteriorate”.

Get in Touch

If you would like to discuss our plans in more detail, please contact our Aftercare team, who will be delighted to help.

  • 02920 23 9000
  • mail@Industore.co.uk
  • service@industore.co.uk
UK-and-Ireland-Industore-Demo-Centres

What our customers say:

Rotomats at St Vincent's Private Hospital

St Vincent’s Private Hospital

With a view to ensuring demand never outstripped capacity, St Vincent’s Private Hospital recognised the need to rationalise it’s storage, increasing space and capacity for expansion of operating theatres and private appointment spaces.

View project See all projects

De Soutter Medical

Founded in 1990, De Soutter Medical is a leading manufacturer of powered surgical instruments. For more than three decades, this trendsetting business has specialised in the development, production, and worldwide distribution of surgical devices for procedures around the world. The Buckinghamshire headquartered company now manufactures and exports over 800 products…

View project See all projects

Nelipak Healthcare Packaging

Since the delivery of the application nearly a year ago, the Hänel Lean-Lift has operated without skipping a beat. Using just 15m2 square of land adjacent to the existing building, Nelipak has now increased their storage capacity by an enormous 80%

View project See all projects

Software Support

With our software support plan, you’ll have access to our in-house software experts, who have over 25-years’ experience integrating Industore software solutions with corporate WMS, ERP and CRM systems.  Our Software Support Plan means our expert team are never more than a phone call or email away, providing you with a timely, professional and effective solution to any technical issues that may arise. As part of our software plan, you’ll receive the following benefits:

  • Access to the technical helpdesk
  • Telephone and e-mail support
  • High priority response time for critical issues
Get in touch for a quote.
  • Multi-unit discounts available
Get in touch for a quote.
  • Free software performance review
  • Free software updates
  • Onsite support available upon request
Get in touch for a quote.

Frequently Asked Questions

Yes, but a health check may need to be completed on your machine first, before we can advise on a suitable plan.

Yes, our Service Plans can be extended up to five-years

5% discounts are offered on machine multiples, when contracts are taken out at the same time.

Yes, we can take care of this for you, please call our team on 029 20 23 9000

Contact us