Compare Aftercare Plans

Nobody knows Hänel machines like we do. Our team of engineers and installers are the only Hänel approved technicians in the UK and Ireland, trained to the highest standard and there to support you when you need it most.

As industry experts, we know that you have a duty of care to your staff, and as business leaders you’ll already know that you need to comply with PUWER safety regulations. This is why all our plans include a full service, in line with the safety requirements outlined in EN15095, the European safety standard for automated storage systems.

Our aftercare plans have been designed of offer you peace of mind when it comes to the aftercare of your Hänel system so as part of our full service, we will also undertake additional preventative maintenance checks, to ensure your machine will continue to run at optimum efficiency.

Comfort
Comfort+
Complete

Plan Overview:

The COMFORT aftercare plan ensures you maintain compliance with regulatory British and EU legislation and have a first class response by the Industore engineering team in the event of a call out.

The cover will include refresher operator training if required, allowing you to maximise the use of your Hänel system. You will also be covered by our team of engineers for breakdown support with rapid response when you most need it.

Plan benefits

  • Annual Service
  • Refresher training
  • 24 hour response time
  • Discount on all spare parts
  • Discount on planned labour rate
  • Unlimited in house telephone breakdown support
  • Capped travel time

Plan Overview:

With the COMFORT + aftercare plan you receive all the benefits of the COMFORT plan with increased priority service to ensure your business is kept running smoothly.

If system downtime is critical to you, be comforted in the knowledge that we will get an engineer to you quicker with our priority response times as part of this plan.

Free firmware updates will also minimise potential corruption or conflicts with the integrated systems installed at your site.

 

Plan benefits

  • All the services of the Comfort plan
  • Free firmware updates
  • Priority engineer call out service*
  • Discount on breakdown labour rate
  • Secondary safety circuit training (upon request)

Plan Overview:

The COMPLETE  aftercare plan offers extended warranty on your new Hänel machine; providing you with our most comprehensive level of care. You will receive the priority call out service of the COMFORT + plan with the addition of all-inclusive parts and labour for your Hänel system.

You will also benefit from our express spare parts supply chain should your system go down and need a new part from our German supplier.

Plan benefits

  • All the services of the Comfort + Plan
  • All-inclusive parts and labour
  • Express spare parts supply

Need more information?

If you would like to implement an aftercare plan or discuss these in more detail please fill out our enquiry form, or contact us on 029 20 23 9000.

Get in touch
  • Multi-unit discount available
  • Discounts on 3 and 5 year extended plans
  • Telephone support and engineering call out service
    (Mon – Fri 8:30am – 5pm) for all plans
  • The complete plan is only available on machines less than three years old and is reviewed per annum (subject to machine usage)

*Subject to availability