Our Aftercare Plans

At Industore, we want to ensure you have the support you need to keep your Hänel system operating safely and efficiently, which is why we offer a range of aftercare solutions to all our customers.

Whether you’re looking for a service plan or software support, our specialists have got you covered. As the only Hänel approved technicians in the UK and Ireland, we have the knowledge and expertise you need to ensure your system continues to run at optimum efficiency.

Discover our range of aftercare solutions below.

Service Plans

With our service plans, caring for your machine is easy. Including a variety of benefits and discounts, our plans have been designed to offer you peace of mind when it comes to the safety and technical condition of your Hänel system.

We will ensure you maintain compliance with PUWER safety regulations by performing an annual service, in line with the safety requirements outlined in EN15095, the European safety standard for automated storage systems. Our comprehensive service will cover machine safety, include preventative maintenance checks and provide engineer recommendations.

To know more about the additional benefits you’ll receive, see our services plans below.

Comfort

Comfort+

Complete

The COMFORT aftercare plan ensures you maintain compliance with regulatory British and EU legislation and have a first class response by the Industore engineering team in the event of a call out.

The cover will include refresher operator training if required, allowing you to maximise the use of your Hänel system. You will also be covered by our team of engineers for breakdown support with rapid response when you most need it.

Technical Support

Annual Service
24 hour rapid response time
Unlimited in house telephone support

Discounts

Discount on spare parts
Discount on planned labour
Capped travel time

Additional Benefits

Refresher Training

With the COMFORT + aftercare plan you receive all the benefits of the COMFORT plan with increased priority service to ensure your business is kept running smoothly.

If system downtime is critical to you, be comforted in the knowledge that we will get an engineer to you quicker with our priority response times as part of this plan.

Free firmware updates will also minimise potential corruption or conflicts with the integrated systems installed at your site.

Technical Support

Annual Service
AM to PM rapid response time*
Unlimited in house telephone support

Discounts

Discount on spare parts
Discount on emergency labour rate
Capped travel time

Additional Benefits

Refresher Training
Free firmware updates
Secondary safety circuit training

The COMPLETE aftercare plan offers extended warranty on your new Hänel machine; providing you with our most comprehensive level of care. You will receive the priority call out service of the COMFORT + plan with the addition of all-inclusive parts and labour for your Hänel system.

You will also benefit from our express spare parts supply chain should your system go down and need a new part from our German supplier.

Technical Support

Annual Service
Priority AM to PM rapid response time*
Unlimited in house telephone support

Discounts

All inclusive parts and labour

Additional Benefits

Refresher Training
Free firmware updates
Secondary safety circuit training
Express Spare Parts Supply

Software Support

With our support plan, you’ll have access to our in house software experts who have over 20 years experience integrating Industore software solutions with many corporate WMS, ERP and CRM systems. Our Software Support Plan means our expert team are never more than a phone call or email away, providing you with a timely, professional and effective solution to any technical issues that may arise.

As part of our software plan, you’ll receive the following benefits:

Technical Support

Access to the technical helpdesk
Unlimited telephone and e-mail support
High priority response time for critical issues

Discounts

Multi-unit discounts available

Additional Benefits

Free software performance review
Free software updates
Onsite support available upon request

Frequently Asked Questions

Are all machines eligible for a service plan?

Yes, but a health check may need to be completed first on your machine before we can advise on a suitable plan.

Are contract lengths flexible?

Yes, our service plans can be extended up to five years.

Is the complete plan available for my machine?

A health check may need to be completed first on your machine before we can confirm suitability.

Do you offer machine relocation services?

Yes, we can take care of this for you, please call our team on 029 20 23 9000.

Need more information?

If you would like to implement an aftercare plan or discuss plan prices, please fill out our enquiry form, or contact us on 029 20 23 9000.

*Subject to availability

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