Our Service2019-10-31T17:09:34+00:00
About Industore
Our Service
Working with Hänel
Our History

Our Service

Consultation & Planning

Our team at Industore are trusted by some of the most innovative and creative brands in the world. We have delivered numerous machines to a diverse range of industries, therefore we recognise that quality applications start with a detailed consultation. Our awareness of different sectors enables us to grasp your storage needs easily, whilst understanding your type of application quickly.

Throughout the consultation stage we will listen to your requirements, assess your inefficiencies and discuss your projected future plans. We’ll take the measurements of your warehouse or office and determine the best positioning of the machine for your operation and for your staff. You can achieve all of this with our complimentary, non-obligatory site survey with your local sector specialist.

Project Management

Industore is the exclusive distributor in the UK and Ireland, with project managers based throughout the country. Your business will benefit from a local project manager who will be on hand to guide you through the process from initial enquiry right through to delivery and training.

Our project managers don’t just sell the machine, they enter into a long-term partnership with all new clients and maintain strong relationships with existing ones.

They will ensure a streamlined process through each step of your site’s transformation and will coordinate a storage environment that reflects your needs alongside your budget and timescale.

Professional Storage Design

Industore is part of the Richard H. Powell and Partners group of companies, which formed as a design practice almost 45 years ago. With a wealth of design expertise, the company built a reputation for premium quality workplace renovation.

Our in-house professional CAD designers will develop detailed plans for you to visualise how the machines will integrate neatly into your site, and more importantly, you can picture how much floor space you’ll be saving with automated storage. We are growth enablers and for any anticipated growth in the near future we can identify where extra machinery can be positioned.

Our machines also come in a range of standard and premium designs which can be suited to your corporate brand colours. You should expect a truly tailored approach with Industore.

Bespoke Integration

Innovative ideas, sound technology and flexible systems define the Hänel brand. When it comes to software, Hänel’s storage management programs are intelligent digital systems specialising in the processing of inventory.

Your machines can be integrated into the most varied software environments through the microprocessor control units and we offer a range of programs for warehouse management systems, tool management and more. With us, many clients using well known platforms have seamlessly integrated their machines into their operations. Our technical gurus will advise, integrate and support the software so you will have peace of mind in knowing it’s all taken care of. With state-of-the-art software solutions from Hänel you will gain optimal transparency over your warehouse or at your office.

Delivery & Implementation

You are in safe hands with Industore; not only do we have 20 years’ worth of experience in delivering automated storage systems, we hold high quality standards too. As well as ensuring our manufacturers are suitably accredited, we at Industore are proud to be accredited by the British Standards Institute. We have been awarded the quality management accreditation ISO9001, where we exercise best practice procedures during all site improvements. We are committed to protection, therefore we also hold the ISO18001 health and safety accreditation as well as the ISO14001 environmental accreditation.

We also don’t outsource our technical installation team and have nationwide installers who attend regular training sessions at Hänel’s headquarters in Germany. The machines will be delivered from the manufacturing warehouse, coordinated with your project manager and delivered directly to your site ready for build.

Training & Aftercare

Now the machines are assembled, we provide an in depth training school for your team to gain complete control over your new and improved environment. This is part of the package with Industore – we’re here to support, rather than restrict you. We enjoy building partnerships and with a national service network, we ensure all client machinery is maintained and in safe working order.

At the very cutting edge of vertical storage technology, these machines must be handled with the necessary care and technical competencies. For this reason all maintenance and repair work carried out on Hänel machinery must only be performed by reliable technicians, of which Industore’s team are the only Hänel qualified engineers in the UK and Ireland. Our service can also be backed with strong service level agreements for complete peace of mind.

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